Solutions
Unified Communications
Unified Communications as a Service (UCaaS) is the combination of multiple communication channels accessed via a single, simple user interface. These channels include audio calling/telephony, video conferencing, chat/IM, presence and file/screen sharing.
As the solution is hosted in the cloud, your users simply need an internet connection to access the platform.
For more info, including benefits and things to look out for check out the following guide/video.
UCaaS- The Complete Guide
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Contact Centre
Customer experience is the number one priority when it comes to securing and retaining clients. A hosted Contact Centre (CCaaS) is the ideal solution to ensure success in this area. With additional features (on top of those included with UC) such as SMS and social media integration you can ensure a smooth experience regardless of the chosen communication channel.
In addition to this, internal Team Leaders have the ability to join customer interactions live as a supervisor for escalation and training purposes along with agent statistics so they can measure performance.
For more info, including benefits and things to look out for check out the following video/guide.
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Video Conferencing
Standalone video conferencing software is a great option if you are not ready to move all your communications into the cloud. Perhaps you recently invested in an on-premise telephony solution (PBX) and want to ensure some return on investment, or you are tied into a multi-year contract.
A cloud video conferencing platform will allow you to host video calls giving you and the participants the ability to share your/their screen, collaborate on projects and record meetings for future viewing.
For more info, including benefits and things to look out for check out the following guide/video.
Top 5 VC Features
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Remote working tools
Password Management
Last Pass by LogMeIn saves, stores, and organises all your logins in a vault encrypted to your device. Users simply need to remember one master password, which will then give them access to their business and personal applications. The solution also gives the IT admin a portal to review policies, and track login data for reporting and audit purposes. Forgetting passwords is a thing of the past!
Remote Support
Securely connect to any PC, Mac or mobile device on any network from anywhere at any time. With LogMeIn Rescue, powerful remote support is at your fingertips 24/7 to connect with your customers and employees. Problem solved.
Remote Monitoring & Management
With Central by LogMeIn, IT professionals have the ability to effectively monitor, manage, secure and access their endpoint infrastructure from anywhere. With inbuilt automation, Central can save you valuable time through scheduling of routine tasks such as software updates and diagnostic reports.